000 00453nam a2200169Ia 4500
008 190329s9999||||xx |||||||||||||| ||und||
040 _aNITIL
_cNITIL
082 _221st
_a658.83
_bL83S
100 _aLovelock, Christopher
245 0 _aServices marketing
_bpeople, technology, strategy
250 _a6th
260 _aDelhi
_bPearson Publications
_c2010
300 _a635p.
700 _aChatterjee, Jayanta
700 _aWirtz, Jochen
942 _cBKS
999 _c82471
_d82471