000 00474nam a2200157Ia 4500
008 190329s9999||||xx |||||||||||||| ||und||
040 _aNITIL
_cNITIL
082 _221st
_a331.381
_bV461L
110 _aV.V. Giri National Labour Institute
245 0 _aLabour in business process outsourcing
_ba case study of call centres agents
260 _aNoida
_bthe Institute
_c2004
300 _a32p.
650 _aEMPLOYMENT-CALL CENTRES
700 _aRamesh, Babu P.
942 _cBKS
999 _c74786
_d74786