000 00437nam a2200157Ia 4500
008 190329s9999||||xx |||||||||||||| ||und||
020 _a8173410283
040 _aNITIL
_cNITIL
082 _221st
_a658.8
_bJ61S
100 _aM.D, Jitendra
245 0 _aStrategy and Principles of Service Management
_cJitendra M,D.
260 _aDelhi
_bIndian Publishers Distributors
_c1997
300 _avi,390p.
650 _aMANAGEMENT
942 _cBKS
999 _c73513
_d73513