| 000 | 00702nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 190327s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a1-55788-553-1 | ||
| 040 |
_aNITIL _cNITIL |
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| 082 |
_221st _a658.812 _bW893K |
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| 100 | _aWoodruff, Robert B | ||
| 245 | 0 |
_aKnow your customer _bnew aproach to understanding customer value and statisficati _cRobert B Woodruff |
|
| 260 |
_aMasschusetts _bBlackwell Publisher _c1996 |
||
| 300 | _axvii, 338p. | ||
| 440 | _aThe blackwell business dimensions in total quality series/ ed by Michael J Shall | ||
| 650 | _aCustomer's preferences; Customer statisfication; Quality of prodcuts; Marketing-Management | ||
| 700 | _aGardial, Sarach Fisher | ||
| 942 | _cBKS | ||
| 999 |
_c56218 _d56218 |
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