000 00429nam a2200145Ia 4500
008 190328s9999||||xx |||||||||||||| ||und||
040 _aNITIL
_cNITIL
082 _221st
_a658
_bF383C
100 _aFerrell, Robert W
245 0 _aCustomer-oriented planning
_cRobert W Ferrell
260 _aBombay
_bD B Taraporevala
_c1970
300 _a253p.
650 _aBusiness enterprises; Customer services; Business planning
942 _cBKS
999 _c24633
_d24633