TY  - BOOK
AU  - Ramesh, Babu P.
ED  - V.V. Giri National Labour Institute
TI  - Labour in business process outsourcing: a case study of call centres agents
U1  - 331.381 21st
PY  - 2004///
CY  - Noida
PB  - the Institute
KW  - EMPLOYMENT-CALL CENTRES
ER  -