00474nam a2200157Ia 4500 190329s9999||||xx |||||||||||||| ||und|| NITIL NITIL 21st 331.381 V461L V.V. Giri National Labour Institute Labour in business process outsourcing a case study of call centres agents Noida the Institute 2004 32p. EMPLOYMENT-CALL CENTRES Ramesh, Babu P. BKS 74786 74786 0 0 DDC 0 0 NITIL NITIL 2019-04-08 0 331.381 V461L C12026 2019-04-08 00:00:00 2019-04-08 BKS