00425nam a2200133Ia 4500008004100000040001700041082002500058110004000083245008000123260003100203300000900234650002800243700002000271190329s9999||||xx |||||||||||||| ||und|| aNITILcNITIL 221sta331.381bV461L aV.V. Giri National Labour Institute 0aLabour in business process outsourcingba case study of call centres agents aNoidabthe Institutec2004 a32p. aEMPLOYMENT-CALL CENTRES aRamesh, Babu P.