strategies and applications in library and information services: ILA seminar papers, 46th All India Library Conference, Ahmedabad, 3-6 January, 2001 Dhawan, S M (Ed.) creator Indian Library Association (Delhi) creator text xx Delhi ILA 2001 9999 monographic und xxxvi, 868p. S M Dhawan Library science; Information science; Total quality management; Management; Libraries-Quality control 025.1 I39Q 81-85216-35-5 NITIL 190327