TY  - BOOK
AU  - Sharma, D D
TI  - Quest for world cloes excellence through total quality management: principles, implementation and cases
SN  - 81-7014-691-7
U1  - 658.4013 21st
PY  - 2000///
CY  - New Delhi
PB  - Sultan Chand
KW  - Total quality management; Quality control
ER  -