TY - BOOK ED - India. Ministry of Personnel,Public Grievances and Pension. Department of Administrative Reforms and Public Grievances TI - Inititatives and best practices of government of India for effective and responsive administration U1 - 354.54 21st PY - 1997/// CY - New Delhi PB - Ministry of Personnel, Public Grievances and Pensions KW - Public administration-India; India-Politics and government ER -