TY  - BOOK
ED  - Organisation for Economic Co-operation and Development (Paris)
TI  - Policies for innovation in the service sector: identification and structure of relevant factors
SN  - 92-64-11627-3
U1  - 331.793 21st
PY  - 1977///
CY  - Paris
PB  - OECD
KW  - Civil service position; Customer service; Customer relation
ER  -